FAQ’s: Top 5 Most Common Auto Insurance Claims Questions and Answers

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Each and every day in Canada, insurance companies answer hundreds – if not thousands of questions relating to auto insurance coverage and claims.

Below we have put together 5 of the most common questions asked by Canadians to their brokers.

Does my car need to be insured?

Canadian laws require that all cars be covered by a third part liability insurance. This covers damages and injuries sustained by a third party should a car be involved in an accident. The minimum liability coverage varies from province to province but ranges from $20,000 to $200,000.

Why is it necessary to have comprehensive car insurance?

Aside from it being able to cover the cost of damage and injuries sustained by a third party, comprehensive insurance coverage can further cover the damage, loss and injury sustained on one’s own car.

Ultimately this coverage is at the discretion of the car owner, but the more comprehensive the coverage, the better off you typically are in the long run.

What should I do in case an accident or theft occurs?

Contact the police and 911 (for medical emergency). Make sure that the appropriate police and incident reports are made. Take photographs of the incident and the damages incurred. File the claim and the documents as soon as possible. Cooperate with the insurance company.

How much do I need to pay in case of a claim?

Depending on the insurance policy terms and conditions, for third party liability insurance, it will be the amount beyond the liability coverage.

For comprehensive insurance, the policy usually states the deductible amount that the policyholder will pay as his or her share in the cost of the damage – even if he or she was not at fault in the accident.

When and where can I have my car repaired?

The car should be repaired after the insurance adjuster has seen the vehicle. The choice of repair shop will depend on the car owner but the insurance company will typically recommend accredited shops.

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